A registration of your exchange inverter is not required. Please just send an email to "monitoring@solar-frontier.eu" including the serial numbers of your old and new device and we will take care of the necessary adjustments.
Apparently, there is a problem with the data dispatch and the internet connection. As a first step, please make sure that the inverter is connected correctly to your internet router as described in our installation manual.
In case the connection does not show any errors, one of the following malfunctions could be present:
- The inverter is not sending any data
Please turn the DC switch to "off" and turn off the AC circuit of the device. Now leave the device powerless for at least five minutes. Afterwards, please turn on both the AC and the DC power again. The sequence is irrelevant here. The device should now reconnect to the server and establish a data connection.
- No data connection or faulty data connection
Please make sure that the inverter has a stable network connection. Wireless connections can be prone to malfunction.
- After a replacement of an inverter
Please tell us the name of the installation along with the serial numbers of your old and new device. Your Monitoring portal is instantly updated with these details and you can use it with all functions again.
- Defect in the inverter
Please contact your installer or our Support.
The system yield data will still be available after the replacement of an inverter.
To access the settings menu, please click on the gear wheel symbol on your dashboard.
There is a download area on the dashboard where the yield data of your installation can be exported in Excel format.